In a recent report, Ventana Research found that when it comes to contact center planning, reporting, and analysis, 75% of your efforts are wasted. The culprits? Rekeying and manual data aggregation that comes from trying to manage those critical processes with spreadsheets. The good news: it doesn't have to be this way. You can stop using inefficient spreadsheets, eliminate all that wasted effort, and greatly improve your planning and budgeting results. Check out this upcoming webinar to learn about a new class of advanced strategic planning tools built specifically for contact centers.
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